Emergency consultations are available from 7:00 a.m. to 5:00 p.m. Emergency patients should report to the emergency department on-site, located to the right of the main entrance.
After 6:00 p.m., we ask emergency patients to call us at +41 44 386 51 51.
Take a look at our explanatory video on this topic.
During triage (initial medical assessment), we first evaluate your symptoms from a medical perspective and use this information to determine the urgency of further treatment.
This triage procedure, which follows international standards, ensures that patients with serious or even life-threatening conditions receive immediate care, while less acute cases are treated according to the nature and severity of their symptoms. This means that patients who arrive at the emergency department after you may be seen before you.
Important: This is not a matter of personal favoritism or discrimination.
During periods of high patient volume, waiting times may be longer. Emergency waiting areas are available to help you pass the time. Patients who are able and willing to move around the hospital building on their own will be given a pager. The device will alert you individually via a signal (audible and vibrating) as soon as you need to return immediately to the emergency department reception desk to proceed with your examination. Please understand that no scheduled appointments are made in the emergency department. Thank you for your patience.
Children 6 years of age and older with isolated musculoskeletal problems are treated in our emergency department. We refer children under 6 years of age to the University Children’s Hospital Zurich.
For referrals, we ask physicians to contact us at +41 44 386 51 51. Emergency consultations are available from 7:00 a.m. to 10:00 p.m.
For non-acute symptoms, please schedule an appointment with your primary care physician or during one of our regular clinic hours.
Please bring the following documents with you:
Does my insurance class matter in an emergency?
When it comes to emergency treatment, insurance class does not matter. Every emergency patient is treated equally within his or her triage category.
Are relatives allowed to come along?
In principle, an accompanying person may stay with the patient.
Are there catering facilities?
The cafeteria is located in the immediate vicinity. However, emergency patients should only eat or drink after consulting the responsible nurse or doctor.
Will I get an MRI in the emergency room?
No, MRI exams are not performed on an emergency basis; they are scheduled through our regular office hours.
Please send us your spinal consultation enquiry.
We treat the following clinical pictures with acute or subacute pain, functional limitation or following an injury without risk to life:
