Information about your stay
Regardless of whether you are visiting Balgrist Hospital as an outpatient or inpatient the following information from A to Z will help to make your stay as pleasant as possible:
You must obtain permission from a doctor if you would like to leave the clinic, whether during the day or over the weekend. You must then tell a member of the nursing staff how long you will be absent. The clinic accepts no liability whatsoever during absences of any kind.
Balgrist Tec AG
Approximately 60 members of staff are available to provide you with professional advice and to manufacture custom-made orthopaedic aids of a high technical quality. The orthopaedic technicians include experts in:
- Rehabilitation technology
- Compression and burns garments
We also specialise in orthopaedic shoe technology. We manufacture orthopaedic inserts, custom-made shoes, shoes for diabetics and many other foot care aids. The range offered by Balgrist Tec AG is complemented by the medical equipment and specialist shoe store.
A wheelchair-accessible cash dispenser is available on the Balgrist University Hospital campus, opposite the “Balgrist” tram stop.
Finding an occupation
In the general ward and semi-private rooms, visiting hours are from 10 am to 8 pm daily. Visiting hours are unrestricted for patients in private rooms. Parents may visit their children at any time. We would ask for your understanding, and that of your visitors, as doctors and nurses may still be carrying out their rounds and treatments during visiting hours. In the intensive care unit / recovery room, visits are by agreement with the care team. In rooms containing several beds, please be considerate towards your fellow patients.
Catering for visitors
Visitors are also welcome here at lunchtime and in the evening. Relatives and guests may purchase the same choice of meals as our patients. By request, these can also be served in the room.
If required, we will be happy to give you the telephone number of a hairdresser who visits the hospital.
Fax and Email
Any incoming faxes sent to fax number 044 386 11 09 and e-mails addressed to firstname.lastname@example.org that bear your name will be forwarded to you as soon as possible.
In Switzerland, illnesses and injuries associated with the musculoskeletal system are responsible for the majority of hospital admissions. This mainly puts pressure on the patients and their relatives. At the Balgrist Campus, the unique centre for musculoskeletal research and development, scientists, physicians and developers work in close harmony. They focus their expertise on eradicating the problems affecting patients and on further developing state-of-the-art approaches to therapy. The Campus unites the research groups Tumours and Metastases, Muscles, Biomechanics, Robotics, Paraplegics and Clinical Orthopaedics.
Walking sticks are available for sale at Balgrist Tec AG’s specialist equipment store. However, walking sticks are not available for rent.
The store itself is open as follows:
Monday to Thursday: 8.00 am – 5.15 pm
Friday: 8.00 am – 4.30 pm
Phone: +41 44 386 58 05.
Outside these hours, you can order walking sticks at the reception desk by the main entrance (limited range).
Teaching and training activities
The Balgrist is a university clinic and thus is an educational establishment within the University of Zurich. Unless you have instructed us otherwise, your case may be discussed in the presence of medical students. These medical students are bound by the obligation to maintain doctor / patient confidentiality. We also train students and apprentices in other healthcare professions (e.g. nursing care, physiotherapy).
Quiet period at night
Please respect the night-time quiet period between the hours of 10 pm and 6 am, particularly if using a mobile phone.
Letters, parcels and flowers will be delivered to your room as soon as possible after they arrive. You can hand letters to a member of the nursing staff or directly to the reception desk for posting.
While you are with us, your postal address is:
c/o Balgrist University Hospital
CH-8032 Zurich Switzerland
Space of Stillness
The Space of Stillness is open to any patients or visitors who seek a place to take a breath or to pray. You will find it on Level B in Building OK.
Tobacco and alcohol consumption
For health and safety reasons, Balgrist University Hospital is a non-smoking establishment. Designated smoking areas are available outside the clinic. Smoking is forbidden in front of the main entrance. We recommend that you avoid smoking during your stay in the clinic. Moderate alcohol consumption is permitted as soon as you are considered medically fit.
We also attend to your personal laundry. The service is provided free of charge for private patients, whilst patients with general or semi-private insurance will be billed.
WLAN We are happy to provide our patients and visitors with free wi-fi. If you are an inpatient all information about the WLAN can be found in the patient information folder in your room. Visitors and outpatients can request access via SMS.
- Select the network “UKBGUEST”
- Click “Create account”
- Register using your mobile phone number (you will receive a PIN via SMS)
- Please enter the four-digit code in the field “PIN”
- Read the GTCs and confirm by ticking before clicking “Login”