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Information about your stay

Regardless of whether you are visiting Balgrist Hospital as an outpatient or inpatient the following information from A to Z will help to make your stay as pleasant as possible:

Absences

You must obtain permission from a doctor if you would like to leave the clinic, whether during the day or over the weekend. You must then tell a member of the nursing staff how long you will be absent. The clinic accepts no liability whatsoever during absences of any kind.

Cafeteria and Kiosk

Our cafeteria “Balgrist Café” is a popular meeting place located opposite the reception. The cafeteria has seating for 65 and standing room for 36 visitors. In summer you can spend time with your guests and relatives out on the terrace with a view of the surrounding park. The kiosk stocks a wide range of newspapers and magazines as well as a limited choice of gifts.

The cafeteria and kiosk are open at the following times:

  • Monday to Friday: 7 a.m.–7 p.m.
  • Saturdays, Sundays and Public Holidays: 9 a.m.–6 p.m.

Snack card Balgrist Café [German]

Cash dispenser

A wheelchair-accessible cash dispenser is available on the Balgrist University Hospital campus, opposite the “Balgrist” tram stop.

Catering for visitors

Visitors are also welcome here at lunchtime and in the evening. Relatives and guests may purchase the same choice of meals as our patients. By request, these can also be served in the room. Here you can order dishes from our à la carte offer.

Email and fax

Any incoming emails addressed to info@balgrist.ch and faxes sent to fax number 044 386 11 09 that bear your name will be forwarded to you as soon as possible.

Finding an occupation

If disease or disability prevents you from returning to your former occupation, we will help you with vocational rehabilitation.

Hairdresser

If required, we will be happy to give you the telephone number of a hairdresser who visits the hospital.

Orthopedic aids

Approximately 60 members of staff at Balgrist Tec AG are available to provide you with professional advice and to manufacture custom-made orthopedic aids of a high technical quality. The orthopedic technicians include experts in:

  • Prosthetics
  • Ortheses
  • Rehabilitation technology
  • Compression and burns garments
  • Bandages

We also specialize in orthopedic shoe technology. We manufacture orthopaedic inserts, custom-made shoes, shoes for diabetics and many other foot care aids. The range offered by is complemented by the medical equipment and specialist shoe store on the floor U.

 

Research

Patient-centred research

In Switzerland, illnesses and injuries associated with the musculoskeletal system are responsible for the majority of hospital admissions. This mainly puts pressure on the patients and their relatives. At the Balgrist Campus, the unique centre for musculoskeletal research and development, scientists, physicians and developers work in close harmony. They focus their expertise on eradicating the problems affecting patients and on further developing state-of-the-art approaches to therapy. The Campus unites the research groups Tumours and Metastases, Muscles, Biomechanics, Robotics, Paraplegics and Clinical Orthopaedics.

Balgrist Campus

Visiting hours

In the general ward and semi-private rooms, visiting hours are from 10 am to 8 pm daily. Visiting hours are unrestricted for patients in private rooms. Parents may visit their children at any time. We would ask for your understanding, and that of your visitors, as doctors and nurses may still be carrying out their rounds and treatments during visiting hours. In the intensive care unit and recovery room, visits are by agreement with the care team. In rooms containing several beds, please be considerate towards other patients.

Walking sticks

Walking sticks are available for sale at Balgrist Tec AG’s specialist equipment store. However, walking sticks are not available for rent.

The store itself is open as follows:
Monday to Thursday: 8 a.m.–5.15 p.m
Friday: 8 a.m.–4.30 p.m.
+41 44 386 58 05

Outside these hours, you can order walking sticks at the reception desk by the main entrance (limited range).

Teaching and training activities

On behalf of the University of Zurich, we train future physicians and are thus a teaching institution. We also train students and apprentices in other healthcare professions (e.g. nursing or physiotherapy). Unless you request otherwise, your case may be discussed in the presence of medical students. The students are subject to medical confidentiality.

Quiet period at night

Please respect the night-time quiet period between the hours of 10 pm and 6 am, particularly if using a mobile phone.

Post

 

Letters, parcels and flowers will be delivered to your room as soon as possible after they arrive. You can hand letters to a member of the nursing staff or directly to the reception desk for posting.

While you are with us, your postal address is:
(Your name)
c/o Balgrist University Hospital
Postbox 1981
Forchstrasse 340
CH-8032 Zurich Switzerland

 

Space of Stillness

The Space of Stillness is open to any patients or visitors who seek a place to take a breath or to pray. You will find it on Level B in Building OK.

Tobacco and alcohol consumption

For health and safety reasons, Balgrist University Hospital is a non-smoking establishment. Designated smoking areas are available outside the clinic. Smoking is forbidden in front of the main entrance. We recommend that you avoid smoking during your stay in the clinic. Moderate alcohol consumption is permitted as soon as you are considered medically fit.

Laundry Service

We also attend to your personal laundry. The service is provided free of charge for private patients, whilst patients with general or semi-private insurance will be billed.

WLAN

We are happy to provide our patients and visitors with free wi-fi.

Instructions:

  • Select the network “UKBGUEST”
  • Click “Create account”
  • Register using your mobile phone number (you will receive a PIN via SMS)
  • Please enter the four-digit code in the field “PIN”
  • Read the GTCs and confirm by ticking before clicking “Login”

Contact

Balgrist University Hospital
Forchstrasse 340
8008 Zürich

+41 44 386 11 11
Email

Contact and appointments